Support
Contact us
We're a small team based in Puerto Rico — and we read every email.
General support
Questions, feedback, partnerships
support@collably.online
Dispute escalation
If the in-app dispute form isn't enough
disputes@collably.online
Response times
General questions: within 24 hours
Monday–Friday, AST
Active disputes: within 48 hours
Reviewed by a human admin
Payment / Stripe issues: within 24 hours
Tag your email subject 'PAYMENT URGENT'
Before you email
Most questions are answered in our Help Center. Try searching there first — you'll get an instant answer.
When you email, include:
- The email on your Collably account
- Whether you're a brand or creator
- The campaign or hire ID (if applicable)
- Screenshots if reporting a bug